PRIVACY POLICY
PRIVACY POLICY
Last Updated: 12 February 2026
1. About This Policy
Legal Guru Pty Ltd (ABN 51 151 287 302) (“Legal Guru”, “we”, “us”, “our”) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use our legal services or interact with our website.
Our Contact Details:
Email: info@legalguru.com.au
Phone: (07) 3036 3828
Address: Multiple offices across QLD, ACT, NSW, VIC (see Contact page for details)
2. What Personal Information We Collect
We may collect the following types of personal information:
Contact Information:
Full name
Email address
Phone number
Postal address
Legal Matter Information:
Details about your legal matter or inquiry
Documentation you provide to us (contracts, property documents, identification, etc.)
Information about other parties involved in your legal matter
Financial Information (when applicable):
Payment details for our services (processed securely through Stripe)
Bank account information (for conveyancing settlements via PEXA)
Website Usage Information:
IP address
Browser type and version
Pages visited on our website
Time and date of visits
Referring website addresses
Information collected through cookies and similar technologies
Marketing and Communication:
Your preferences for receiving marketing communications
Records of our communications with you
3. How We Collect Your Personal Information
We collect personal information in the following ways:
Directly from you when:
You contact us via phone, email, or contact forms on our website
You upload documents through our website
You engage us to provide legal services
You attend meetings or consultations with us
You make payments for our services
From our website through:
Contact forms and inquiry forms
Document upload forms
ReCAPTCHA (Google security service to prevent spam)
Cookies and analytics tools (when implemented, such as Google Analytics)
From third parties when:
Required for your legal matter (e.g., from courts, government agencies, real estate agents, banks)
You have authorized us to obtain information on your behalf
4. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
Primary Purposes:
To provide legal services to you (conveyancing, family law, business law, immigration law)
To communicate with you about your legal matter
To prepare legal documents and correspondence
To represent you in legal proceedings or negotiations
To process payments for our services
To comply with our legal and regulatory obligations
Secondary Purposes:
To respond to your inquiries and provide information about our services
To improve our website and services
To send you marketing communications (only with your consent)
To maintain our client relationship management systems
To conduct internal business operations
Website Analytics (Future Use):
We may implement Google Analytics to understand how visitors use our website
We may use Facebook Pixel and Google Ads remarketing to show relevant advertisements
This helps us improve our website and provide better services
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Ensure website security (ReCAPTCHA)
Remember your preferences
Analyze website traffic and usage (when Google Analytics is implemented)
Deliver relevant advertising (when remarketing is implemented)
Types of Cookies We Use:
Essential cookies: Required for website functionality and security (ReCAPTCHA)
Analytics cookies: To understand website usage (Google Analytics – when implemented)
Marketing cookies: For remarketing purposes (Facebook Pixel, Google Ads – when implemented)
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.
6. How We Disclose Your Personal Information
We may disclose your personal information to:
Legal and Regulatory Bodies:
Courts, tribunals, and government agencies (when required by law or for your legal matter)
Legal Services Commission (if required)
Law enforcement agencies (when legally obligated)
Third-Party Service Providers:
PEXA (Property Exchange Australia) for property settlements
Payment processors (Stripe) for secure payment processing
Cloud storage providers (Australian-based servers)
Email service providers (for communications)
IT support and website hosting providers
Other Parties (with your consent or when necessary):
Other solicitors or legal professionals involved in your matter
Real estate agents, banks, or other parties to your transaction
Accountants or financial advisors (when relevant to your matter)
Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. International Disclosure
We store your personal information on servers located in Australia. We do not routinely transfer personal information overseas.
If we need to disclose your information to an overseas recipient (for example, for international legal matters), we will:
Obtain your consent, or
Ensure the recipient is subject to privacy protections substantially similar to the APPs, or
Take reasonable steps to ensure compliance with the APPs
8. How We Protect Your Personal Information
We take reasonable steps to protect your personal information from:
Misuse, interference, and loss
Unauthorized access, modification, or disclosure
Our security measures include:
Secure servers located in Australia
Encryption for data transmission (SSL/HTTPS)
Access controls and password protection
Regular security assessments
Secure file upload systems on our website
Staff training on privacy and confidentiality
Document Security:
Physical documents are stored securely in locked filing systems
Electronic documents are password-protected and encrypted
Access is restricted to authorized personnel only
9. How Long We Keep Your Personal Information
We retain your personal information for as long as:
Required to provide legal services to you
Required by law (legal professional obligations require us to keep certain records for 7 years)
Necessary for our legitimate business purposes
After this period, we will securely destroy or de-identify your personal information in accordance with our records retention policy and legal obligations.
10. Your Rights and Choices
You have the right to:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Withdraw Consent: Withdraw consent for certain uses of your information
To exercise these rights, contact us:
Email: info@legalguru.com.au
Phone: (07) 3036 3828
We will respond to your request within 30 days. We may need to verify your identity before providing access to your information.
Note: We may not be able to delete information that we are required by law to retain (such as client files and legal documents).
11. Marketing Communications
Email Marketing:
We may send you information about our services, legal updates, or promotions
You can unsubscribe at any time by clicking the unsubscribe link in our emails
We use email service providers that comply with Australian privacy laws
Remarketing:
We may use Facebook and Google remarketing to show you relevant advertisements
You can opt out of personalized advertising through your Google and Facebook settings
Visit www.aboutads.info to opt out of interest-based advertising
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend you review their privacy policies before providing any personal information.
Third-Party Services We Use:
Stripe: Payment processing (subject to Stripe’s privacy policy)
Google ReCAPTCHA: Spam protection (subject to Google’s privacy policy)
Google Analytics: Website analytics (when implemented – subject to Google’s privacy policy)
13. Complaints and Dispute Resolution
If you believe we have breached your privacy rights or the Australian Privacy Principles, you can make a complaint:
Step 1: Contact Us
Email: info@legalguru.com.au
Phone: (07) 3036 3828
We will investigate your complaint and respond within 30 days
Step 2: Queensland Law Society If you are not satisfied with our response, you can contact:
Queensland Law Society
Phone: 1300 367 757
Website: www.qls.com.au
Step 3: Office of the Australian Information Commissioner (OAIC) If still unresolved, you can lodge a complaint with:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make changes:
We will update the “Last Updated” date at the top of this policy
Significant changes will be notified via email or a prominent notice on our website
Continued use of our services after changes constitutes acceptance of the updated policy
We recommend you review this Privacy Policy periodically.
15. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
16. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information:
Legal Guru Pty Ltd
Email: info@legalguru.com.au
Phone: (07) 3036 3828
ABN: 51 151 287 302
This Privacy Policy is effective as of 12 February 2026