Terms and Conditions
Last Updated: 12 February 2026
1. Introduction
Welcome to Legal Guru Pty Ltd (ABN 51 151 287 302) (“Legal Guru”, “we”, “us”, “our”).
These Terms and Conditions govern:
Your use of our website (www.legalguru.com.au)
The provision of legal services by Legal Guru
Your rights and obligations as a client or website visitor
By using our website or engaging our services, you agree to be bound by these Terms and Conditions.
If you do not agree with these terms, please do not use our website or services.
2. Definitions
“Client” means any person or entity who engages Legal Guru to provide legal services
“Services” means legal services provided by Legal Guru, including but not limited to conveyancing, family law, business law, and immigration law
“Website” means www.legalguru.com.au and all associated pages and subdomains
“Content” means all text, images, documents, information, and materials on our website
“You” or “your” means the user of our website or client of our services
3. Use of Our Website
3.1 Permitted Use
You may use our website to:
Learn about our legal services
Contact us for inquiries
Submit information through our contact forms
Upload documents as part of engaging our services
Access general legal information
3.2 Prohibited Use
You must not:
Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Introduce viruses, malware, or harmful code
Copy, reproduce, or redistribute our content without permission
Impersonate Legal Guru or misrepresent your relationship with us
Use automated systems (bots, scrapers) to access our website
Transmit spam or unsolicited communications through our contact forms
Upload malicious files or content that infringes third-party rights
3.3 Account Security
If we provide you with login credentials for client portals or secure areas:
You must keep your credentials confidential
You are responsible for all activities under your account
Notify us immediately if you suspect unauthorized access
We reserve the right to suspend accounts that violate these terms
4. Legal Services – Engagement and Retainer
4.1 Scope of Services
Legal Guru provides legal services in the following areas:
Conveyancing: Residential and commercial property transactions (QLD, ACT, NSW, VIC)
Family Law: Wills, estate planning, divorce, separation, property settlements
Business Law: Business structuring, contracts, commercial transactions
Immigration Law: Visa applications, appeals, migration litigation
4.2 Engagement Process
Initial Contact: You contact us via phone, email, or website form
Preliminary Assessment: We assess whether we can assist with your matter
Cost Agreement: We provide a written cost agreement or quote
Acceptance: Services commence when you accept our terms and pay any required deposit
Retainer: A formal retainer agreement may be required for complex matters
4.3 Client Instructions
You must provide complete, accurate, and timely information
You must respond promptly to our requests for information or documents
You must inform us immediately of any changes to your circumstances
Failure to provide necessary information may delay your matter or affect the outcome
4.4 Conflicts of Interest
We will advise you if we identify any conflict of interest. If a conflict arises:
We may be unable to act for you
We may need to cease acting for you
You will be notified as soon as practicable
We will take reasonable steps to minimize any prejudice to you
4.5 Our Professional Obligations
As solicitors, we are bound by:
Australian Solicitors’ Conduct Rules
Legal Profession Act 2007 (Qld) and equivalent legislation in other states
Our duties to the court (which take precedence over client instructions)
Professional indemnity insurance requirements
5. Fees and Payment Terms
5.1 Legal Fees
Our fees may be charged on the following basis:
Fixed fee: Agreed upfront for specific services (e.g., standard conveyancing)
Hourly rate: For complex or unpredictable matters
Disbursements: Third-party costs (court fees, search fees, registration fees)
GST: All fees are subject to GST where applicable
5.2 Cost Disclosure
We will provide you with:
A written cost agreement or quote before commencing work
Information about the basis for calculating costs
An estimate of total costs (where reasonably possible)
Regular updates if costs are likely to exceed estimates
5.3 Payment Methods
We accept payment via:
Bank transfer: Direct deposit to our trust account or business account
Credit/Debit card: Processed securely through Stripe
PEXA: For property settlement transactions
5.4 Payment Terms
Deposits: May be required before commencing work
Progress payments: May be invoiced at agreed milestones
Final payment: Due upon completion or as specified in your cost agreement
Payment due date: Within 7 days of invoice date (unless otherwise agreed)
5.5 Overdue Payments
If payment is not received by the due date:
We may charge interest on overdue amounts at the rate permitted by law
We may suspend work on your matter until payment is received
We may withdraw from acting for you (subject to our professional obligations)
We may engage debt collection services or commence legal proceedings
5.6 Refunds
Refunds will be provided where services have not been performed
Fees for work already completed are non-refundable
Unused disbursements will be refunded
Refund requests must be made in writing to info@legalguru.com.au
6. Trust Money and Client Funds
6.1 Trust Account
We maintain a trust account in accordance with legal profession legislation. When we hold money on your behalf:
It is held in our trust account separately from our business funds
It is subject to strict regulatory requirements and auditing
Interest (if any) is dealt with in accordance with legal requirements
We will provide trust account statements as required by law
6.2 PEXA Settlements
For property transactions:
Funds are transferred electronically through PEXA
You authorize us to operate the PEXA workspace on your behalf
Settlement occurs in accordance with the contract terms
You must ensure sufficient cleared funds are available before settlement
7. Document Upload and File Sharing
7.1 Uploading Documents
When you upload documents through our website:
Files are transmitted securely using SSL encryption
You warrant that you have the right to provide the documents
You consent to us using the documents for your legal matter
Large files should be sent via secure file transfer (we will provide instructions)
7.2 Document Retention
We retain client files in accordance with legal requirements (minimum 7 years)
Electronic files are stored on secure Australian servers
Physical documents may be returned to you or securely destroyed after the retention period
You may request copies of your file at any time (fees may apply)
8. Confidentiality and Legal Professional Privilege
8.1 Confidentiality
All information you provide to us is kept strictly confidential, except:
Where disclosure is required or permitted by law
Where you have authorized disclosure
To third parties necessary for your legal matter (with your consent)
To our professional advisors (subject to confidentiality obligations)
8.2 Legal Professional Privilege
Communications between you and your solicitor may be protected by legal professional privilege. This means:
They generally cannot be disclosed to third parties without your consent
They may be protected from disclosure in legal proceedings
Privilege belongs to you as the client
You should inform us if you wish to waive privilege
9. Limitation of Liability
9.1 Professional Indemnity Insurance
We maintain professional indemnity insurance as required by law. Our liability is limited to the extent permitted by law and our insurance coverage.
9.2 Scope of Liability
To the maximum extent permitted by law:
We are liable only for losses directly caused by our negligence or breach of contract
We are not liable for indirect, consequential, or economic losses
We are not liable for losses arising from your failure to provide accurate information or follow our advice
We are not liable for delays caused by third parties (courts, government agencies, other parties to transactions)
9.3 Exclusions
We are not liable for:
Information or advice provided informally or without a formal engagement
Actions taken by you contrary to our advice
Outcomes affected by changes in law or court decisions
Third-party services or errors (e.g., government registry errors)
Events outside our reasonable control (force majeure)
9.4 Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (ACL) or other applicable consumer protection laws that cannot be excluded by law.
Where the ACL applies and we are liable to you, our liability is limited (at our option) to:
Re-supplying the services, or
Paying the cost of having the services re-supplied
10. Termination of Services
10.1 Your Right to Terminate
You may terminate our engagement at any time by providing written notice. If you do:
You must pay our fees for work completed up to the date of termination
You must pay any disbursements incurred
We will provide your file and documents to you (subject to payment of outstanding fees)
We may retain copies for our records
10.2 Our Right to Terminate
We may terminate our engagement if:
You fail to provide instructions or necessary information
You fail to pay our fees or disbursements
A conflict of interest arises
You engage in conduct that makes it unreasonable for us to continue
We are required to do so by law or our professional obligations
We will provide reasonable notice and take steps to minimize prejudice to you.
11. Complaints and Dispute Resolution
11.1 Internal Complaints Process
If you are dissatisfied with our services:
Step 1: Contact the solicitor handling your matter to discuss your concerns
Step 2: If unresolved, escalate to our Principal:
Email: info@legalguru.com.au
Phone: (07) 3036 3828
Step 3: We will investigate and respond to your complaint within 30 days
11.2 External Complaint Avenues
If you are not satisfied with our response, you may contact:
Queensland Law Society:
Phone: 1300 367 757
Website: www.qls.com.au
Email: ethics@qls.com.au
Legal Services Commissioner:
Handles complaints about legal practitioners
Website: www.lsc.qld.gov.au
For cost disputes:
Queensland Civil and Administrative Tribunal (QCAT) may review costs disputes
11.3 Professional Conduct
Complaints about professional conduct are handled by the Legal Services Commissioner in accordance with the Legal Profession Act 2007 (Qld).
12. Intellectual Property
12.1 Website Content
All content on our website (text, images, logos, design) is owned by Legal Guru or our licensors and is protected by:
Copyright laws
Trademark laws
Other intellectual property rights
You may not:
Copy, reproduce, or republish our content without permission
Use our logos or branding without authorization
Create derivative works from our website content
12.2 Documents We Prepare
Documents we prepare for you:
Remain our intellectual property until all fees are paid
You receive a license to use them for their intended purpose
You may not use our templates or documents for other matters without our consent
13. General Legal Information
13.1 Not Legal Advice
General information on our website:
Is provided for informational purposes only
Does not constitute legal advice
Should not be relied upon without obtaining specific advice for your circumstances
May become outdated due to changes in law
13.2 No Solicitor-Client Relationship
A solicitor-client relationship is only created when:
We agree in writing to act for you
You accept our cost agreement
We commence work on your matter
Simply contacting us or using our website does not create a solicitor-client relationship.
14. Third-Party Links and Services
14.1 External Links
Our website may contain links to third-party websites. We:
Do not endorse or control these websites
Are not responsible for their content or privacy practices
Recommend you review their terms and privacy policies
14.2 Third-Party Services
We use third-party services including:
Stripe: For payment processing
PEXA: For property settlements
Google ReCAPTCHA: For spam protection
These services have their own terms and conditions which apply to their use.
15. Privacy
We collect, use, and disclose personal information in accordance with our Privacy Policy, which can be found at [link to Privacy Policy page].
By using our services, you consent to our collection and use of personal information as described in our Privacy Policy.
16. Communications
16.1 Electronic Communications
You consent to us communicating with you via:
Email
SMS/text messages
Client portals or secure file sharing
Telephone
16.2 Email Disclaimer
Email is not a secure form of communication. While we take reasonable precautions:
We cannot guarantee the security of email communications
Sensitive information should be sent via secure methods we provide
You use email at your own risk
16.3 Communication Response Times
We aim to respond to communications within:
Urgent matters: Same business day
Non-urgent matters: 2-3 business days
Response times may be longer during peak periods or public holidays.
17. Force Majeure
We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control, including:
Natural disasters
Pandemics or health emergencies
Government actions or changes in law
Industrial action
Technology failures (beyond our control)
Court or registry closures
We will take reasonable steps to minimize any delay or disruption.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable:
The remaining provisions remain in full force
The invalid provision will be modified to the minimum extent necessary to make it valid
This does not affect the validity of other provisions
19. Governing Law
These Terms and Conditions are governed by the laws of:
Queensland (for QLD matters and general website use)
The relevant state or territory where services are provided
Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland (or the relevant state/territory).
20. Changes to Terms
We may update these Terms and Conditions from time to time. When we do:
We will update the “Last Updated” date
Significant changes will be notified via email or website notice
Continued use after changes constitutes acceptance
We recommend you review these terms periodically.
21. Entire Agreement
These Terms and Conditions, together with:
Our Privacy Policy
Any cost agreement or retainer letter
Any other written agreement between us
constitute the entire agreement between you and Legal Guru regarding our services.
22. Contact Us
If you have questions about these Terms and Conditions:
Legal Guru Pty Ltd
Email: info@legalguru.com.au
Phone: (07) 3036 3828
ABN: 51 151 287 302
Office Locations:
Brisbane | Gold Coast | Canberra | Sydney | Melbourne
See our Contact page for specific office addresses
These Terms and Conditions are effective as of 12 February 2026